SilverAssist

Director of Sales Operations
ElderLife Financial
Nashville/Hendersonville, TN

Overview
We are seeking a Director of Sales Operations who will serve as a strategic and hands
on leader responsible for driving efficiency, scalability, and performance across the
sales organization. This role is first and foremost an operational leader focused on
optimizing the sales process, building systems that remove friction, and embedding AI
driven processes that accelerate revenue growth.

You will partner closely with executive leadership to design and execute a high-
performance operating model. The ideal candidate is deeply analytical, highly systems
oriented, and experienced in transforming sales processes through automation, data,
and intelligent tooling.

Key Responsibilities

• Sales Operations Leadership and Process Excellence
• Own and continuously improve the end-to-end sales process from lead intake through close and expansion
• Identify inefficiencies, bottlenecks, and gaps, then implement scalable solutions that
• increase speed and conversion
• Build and enforce standardized workflows that drive consistency across the sales team
• Create operational rigor through forecasting, pipeline management, and performance tracking

AI and Automation Strategy

• Lead the integration of AI into the sales process to increase productivity and decision-making quality
• Evaluate, implement, and optimize tools that enhance prospecting, qualification, forecasting, and customer engagement

Systems and Infrastructure

• Own the sales tech stack including CRM, sales engagement tools, and analyticsplatforms
• Ensure systems are clean, integrated, and aligned with business needs
• Design dashboards and reporting that provide clear, actionable insights
• Manage partner relationships and evaluate new technologies as needed
• Data and Insights
• Develop and maintain accurate forecasting models
• Provide leadership with clear visibility into pipeline health, conversion rates, andrevenue drivers
• Translate data into insights that inform strategy and execution
• Establish KPIs and performance benchmarks across the sales organization
• Cross Functional Collaboration
• Work closely with sales, marketing, finance, and customer success to ensure alignment across the revenue engine
• Support go to market planning and execution
• Drive communication and accountability across teams

Qualifications
7 plus years of experience in sales operations or revenue operations, with at least 3
years in a leadership role
Proven track record of improving sales efficiency and scaling processes in a high
growth environment
Strong experience implementing and leveraging AI and automation in sales workflows
Deep expertise with CRM systems such as Salesforce and modern sales tech stacks
Highly analytical with strong problem solving skills
Ability to operate both strategically and tactically

What Success Looks Like
A highly efficient and scalable sales process with clear visibility and accountability
Increased productivity per sales rep driven by improved processes and AI automation
Improved forecast accuracy and pipeline quality

What We Offer
We offer a competitive salary based on experience with a complete package of benefits including health insurance, 401(K) and flexible paid time off.