SilverAssist

Why Oasis? Why Now?
Oasis Senior Advisors is backed with a strategically curated portfolio of solutions within
SilverAssist. Franchisees and advisors have access to unique opportunities that no one
else in the industry has yet to provide.

Oasis Senior Advisors strives to simplify the search for senior care. We’re committed to
providing knowledgeable resources, compassionate guidance, and customized services.
We are revolutionizing the way families navigate senior care decisions, bringing
transparency, integrity, and a highly personalized touch to an industry that often lacks it.
With our proven franchise model and unwavering commitment to service, we are the
leading Senior guidance network that everyone wants to be part of it and no partner is
willing to give up.

As a Network Success Manager, you will play a pivotal role in supporting the Oasis
network to achieve operational success and maintain consistent brand standards. By
providing support, guidance, and training, you will help our network to drive operational
excellence. This role requires a blend of project management, training, and operational
excellence to foster growth and success across the Oasis network.

Roles & Responsibilities
Corporate and Franchise Onboarding & Training

• Lead and support the onboarding, pre-training & training of new territory leaders and staff to ensure smooth business launch and a foundation of long-term success.
• Provide post-launch support, reinforce training, operational best practices and performance benchmarks.

Operational Excellence & Compliance

• Ongoing support, guidance & accountability
• Proactively identifies opportunities and challenges along with potential solutions
• Build strong relationships through quality and timely communication to network inquiries.
• Ensure territory leaders conduct their business consistently and in compliance with system  standards and best practices.
• Conduct territory audits and site visits as needed.

Project & Time Management

• Plan, organize, and manage multiple projects and initiatives simultaneously.
• Prioritize tasks effectively while adapting to shifting timelines, deadlines, and business needs.
• Maintain clear communication with internal teams and territory leaders to keep projects on track.

Process Improvement & Documentation

• Identify opportunities to streamline operations and improve efficiency internally as well as across the network.
• Support the development, maintenance, and enhancement of process documentation and training materials.
• Assists with creating and documenting operational processes that are clearly written and easy to follow.

Problem Solving & Continuous Improvement

• Thrive in a fast-paced, evolving environment
• Ability to work effectively both, as both a team member and independently with limited/no oversight
• Quickly assess issues and implement practical, solution-oriented approaches
• Bring a continuous improvement mindset to operations and support systems

Cross-Functional Liaison: 

• Act as a bridge between territory owners/managers and corporate departments like Marketing, IT and Leadership to resolve issues and align strategies. 

Qualifications & Skills

• Experience: 5+ years in business operations, preferably within a franchise system.
• Education: Bachelor’s degree in business administration or Operations Management (preferred).

Soft Skills: 

• Exceptional communication and conflict resolution abilities to manage diverse stakeholder relationships.
• Strong organizational and time management skills
• Detail-oriented with a high standard for accuracy and follow-through
• Self-starter who works independently and takes initiative
• Comfortable with technology and learning new systems; proficient with Microsoft Office 365
• Experience with process documentation and training materials is a plus
• Travel: Willingness to travel frequently (often 50%–75%) to conduct onsite visits, audits; as well as company meetings. 

Full-time - Remote
Salary Range: $65K - $70K